Frequently Asked Questions

Do you offer leasing?

Yep! We offer leasing options and attractive leasing incentives on all new BMW and Mercedes-Benz models, including previous loaner vehicles. Please note that leasing is not available for pre-owned vehicles that are non-ex loaners or for other brands. Our leasing programs are designed to provide you with the flexibility and benefits that come with driving a luxury vehicle.

What payment methods are available?

At Kaylee Luxury Auto, we strive to provide flexible payment options to suit your needs. We accept in-house financing, debit cards, personal checks, cashier's checks, and cash, along with payments from outside lien-holders, ensuring a seamless transaction process. To maintain safety and prevent fraud, all checks must be verified prior to allowing a vehicle to leave our lot. This policy ensures your peace of mind while finalizing your luxury vehicle purchase. We partner with various local and national banks to provide our clients with the best rates and payment terms possible for each vehicle and individual client.

What is a Certified Pre-Owned vehicle?

A Certified Pre-Owned BMW or Mercedes-Benz represents unparalleled peace of mind for luxury car buyers. These vehicles undergo a rigorous 160-point inspection conducted by certified mechanics, ensuring that every aspect of the car meets the highest standards of quality and performance. Additionally, they have been meticulously maintained, with all services performed well within the recommended intervals for mileage and timing. To further enhance your ownership experience, these models come with an additional one year of unlimited mileage coverage added to the remaining manufacturer warranty, allowing for a worry-free driving experience that combines luxury with reliability.

Are extended warranty options available?

Of course! We understand that each luxury vehicle has unique needs, which is why we offer a range of extended warranty options tailored to fit different makes, models, and driving habits. Our extended warranties provide various coverages for differing lengths and mileage terms, ensuring that you have the protection that suits your lifestyle. Depending on the vehicle's specifications and your personal requirements, you can select coverage that addresses key aspects such as powertrain components, electrical systems, rims, tires, and more. This flexibility allows you to drive with confidence, knowing that you are safeguarded against unforeseen repairs while enjoying your luxury vehicle.

How long does shipping take?

We offer shipping to every city and state across the USA, ensuring that your luxury vehicle can reach you no matter where you are. Delivery times vary based on the destination, but we will keep you informed throughout the process. Once we agree on the details of your vehicle, our business manager will connect with you to handle most of the paperwork virtually. Following that, we will send you a packet via mail containing any documents requiring a wet signature and a return label. After we receive the signed paperwork back at our dealership, we will schedule a trusted transport vehicle to pick up your car and provide you with an estimated time of arrival. Your experience is our priority, and we strive to make the shipping process as seamless as possible.

What if I want to buy from out of state and see the vehicle better than in the pictures?

We sell and ship vehicles across the entire country, ensuring a premium experience with every luxury vehicle purchase. Our process includes offering virtual walk-arounds of the car via Zoom, FaceTime, or a detailed video, allowing you to see all the key features that matter to you. Once you connect with your dedicated client advisor, we do our utmost to address any questions or concerns you may have, providing an experience that feels just as personal as if you were here with us in person. This way, you can relax comfortably at home or work while we facilitate your luxury car buying journey.